Smart Hands

Need a pair of smart IT hands that provide 24/7 onsitesupport for your hardware? Then Smart Hands support is the perfect solution!

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what is Smart Hands support ?

The concept of Smart Hands refers to an individual or a team of IT experts that quickly responds to any problem that may come up within the data center. Smart Hands support is 24/7 onsite and can be used for troubleshooting, equipment installation and remote management. Smart Hands support can take on complex tasks that require someone to be physically present in the data center. Think of setting up a firewall, installing equipment, difficult cable configurations, testing, monitoring and troubleshooting.

Of course you’ll find some form of onsite support in and provided by the data center itself, but that kind of service covers only the bare minimum. Smart Hands service goes above and beyond to support you in any data center or hardware related needs.

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Smart Hands support for your company

The benefits:

When your company depends on the smooth operation of your racks, servers and network, Smart Hands services are of vital importance. Especially when you don’t live near the physical infrastructure in the data center or when you’ve got your hands full with other tasks that require your attention.

 Ensures that your hardware operates the way it should, by monitoring, installing, managing and troubleshooting onsite.
 This service frees your IT department from having to deal with infrastructure problems
 Your IT professionals can focus on other, more important projects within your company to support growth, important things and flourishing faster.

Smart Hands support ensures

Improved data security

Quick response times

A higher productivity
The difference between

Smart Hands & Remote Hands services

You might have heard of Remote Hands services too. These services are a perfect solution when you or your IT manager lives far away from the data center. Remote Hands support doesn’t require you to be onsite and instead can be accomplished remotely.

Remote Hands

Remote Hands support doesn’t require you to be onsite and instead can be accomplished remotely. Typical Remote Hands tasks include securing network cables, upgrading memory, replacing hardware and checking port numbers. You could consider them to be lighter support services of colocation providers, with simpler tasks compared to Smart Hands.

Smart Hands

Smart Hands support on the contrary offers IT services that are more complex. Think of receiving and installing hardware shipments, performing hardware deployment or repairing equipment.

Racking & Stacking, Hardware Monitoringor Data Destroying
we’re on it!

Whatever data center related question, problem or challenge you face: we’re more than happy to help you out. Our IT professionals love getting their hands dirty when it comes to hardware systems, data center needs and related services. It’s what makes our heart beat faster.

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Why choose Reboot Monkey for your Smart Hands support?

Lifting your data center burden is our business. And not just our business – it’s our passion too! With our team of trained professionals we’re ready to help you out with your IT challenges.

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We have a passion for everything Hardware & IT. We love the flickering HDD lights, the fiber optics, and the wow factor we get when we’ve just replaced a 4TB disk with an 18TB disk. It’s what makes our hearts beat faster.

However, for many companies and business owners, setting up hardware systems that function well can be a significant challenge. That’s why we started Reboot Monkey. To assist companies with their data center hardware needs and relieve them comprehensively from A to Z.

We have close ties with many data centers and can buy, install and monitor any rack or server that you need. This way, you don’t have to worry about finding the right hardware products and who needs to install or monitor them. We can do that for you.

Pick your favorite approach

Reactive of Proactive?

Depending on your budget and needs, you may either choose a proactive or reactive approach with our Smart Hands support.

With reactive Smart Hands, problems with the equipment should be reported by your own team, before our technician acts on the issue.

proactive Smart Hands, a technical team actively monitors your equipment and fixes minor issues as early as possible to prevent any delay. The proactive approach is more efficient for businesses that heavily depend on reliable server up-times.

Not sure which approach suits your company best?

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It’s our passion to provide you with the best service possible

Working with hardware is what we do best. And what we love most. Ever since 1996, we started and sold multiple IT companies and helped a lot of other startups and enterprises flourish. Now, over almost three decades later, we’ve combined our knowledge and experience to lift your data center burden.

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At Reboot Monkey, you can expect:

One partner for all your data center needs

Fast, accurate, reliable and passionate technicians

Full supply chain service from A to Z

Team of professionals with passion for IT & Hardware

Wide range of products, services and support

The difference between Rack and Stack

Basically, to rack and stack means to place hardware in a data center. Your equipment and hardware are usually first installed in a rack, before the rack is brought to the data center. There, it will be sorted or ‘stacked’ amongst the other racks.

So, a rack refers to a supporting framework that holds hardware modules. They contain servers, hard disk drives and other equipment. Stacking is the process of sorting the racks and piling them up.

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when choosing an IP Transit provider:

In close collaboration with data centers, we can also provide you with servers, a full rack or even multiple racks. That way you don’t have to worry about where to get proper equipment from. Instead, we’ll take care of that for you.

Besides our racking and stacking services, we can monitor your hardware with our Smart Hands support. This will take any burden off your shoulders regarding monitoring and troubleshooting for your hardware.

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