Your (remote) pair of expert hands for any task
At Reboot Monkey, we offer a full range of services. Below you’ll find a brief overview of these services. Of course we can also provide you with customized services.
Create peace of mind with a Service Level Agreement
An S.L.A. can provide peace of mind to you as a client. We have a contract that you can refer to that allows you to hold us accountable. The details in the S.L.A. are exactly the type of services you can expect. If agreed upon needs aren't met, you can mitigate some of the impacts by monetary compensation. This provides you and your company with peace of mind and assurance.
Read all about our S.L.A. options and create your peace of mind.
Find the right products for your data center challenges
At Reboot Monkey, we have a passion for everything Hardware & IT. We love the flickering HDD lights, the fiber optics and the wow factor we get when we’ve just replaced a 4TB disk with an 18TB disk. It’s what makes our hearts beat faster.
However, for many companies and business owners, setting up hardware systems that function well can be a real pain in the ass. That’s why we started Reboot Monkey. To help companies with their data center hardware needs and unburden them from A to Z.
We have close ties with many data centers and can buy, install and monitor any rack or server that you need. This way, you don’t have to worry about finding the right hardware products and who needs to install or monitor them. We can do that for you.
Reboot Monkey is your one stop shop for all you data center needs
At Reboot Monkey, we’re in charge of the full supply chain. From A to Z. Whether you need a new product, hardware monitoring services, troubleshooting or other hardware related services: we’re on it!
Got a question, challenge or problem that you need personal advice for? We’ll help you out via our support page!
At Reboot Monkey, you can expect:
Full supply chain service from A to Z
Team of professionals with passion for IT & Hardware
Varied range of products and services
Reboot Monkey
Stay worry-free with an S.L.A.
Experience full peace of mind with a Service Level Agreement (S.L.A.) from Reboot Monkey. Stay worry-free with a guaranteed high level of service!
Full peace of mind with a Service Level Agreement
Experience full peace of mind with a Service Level Agreement (S.L.A.) from Reboot Monkey. This contract identifies the excellent data center services and high performance you can expect from us. If the agreed level of service isn’t met, you can hold us accountable and will get compensated. That’s the benefit of putting agreements on paper. A worry-free way of doing business!
What is a Service Level Agreement?
A Service Level Agreement is a contract between a client and a service provider. The contract covers specific elements of the delivered service. Think of aspects like quality, availability and reliability. The contract identifies who is responsible in case certain criteria aren’t met, and who should compensate potential losses.
Such an agreement is essential for a professional and accurate collaboration between client and service provider. That’s why at Reboot Monkey we strongly recommend making use of an S.L.A.
Data center SLA
Data center Service Level Agreements mostly apply to the key infrastructure that is supplied, as well as metrics such as power, temperature and the availability of the network. Most data centers give you a 100% uptime guarantee. The purpose of the data center S.L.A. is to identify the client’s expectations and service performance levels that will be provided, and offers remedies if the S.L.A. agreements aren’t met.
What needs to be included in a Service Level Agreement?
A good S.L.A. should contain the following aspects:
⬤ The type of services that are provided
⬤ The performance level of the supplied services, including reliability and availability
⬤ The monitoring and reporting process
⬤ How to handle in case of issues with the service
⬤ Response and resolution time of issues
⬤ Consequences if the service provider does not meet its commitment
If an S.L.A. lacks one or more of the points above, we strongly advise you to talk to your provider about it.
Why choose an S.L.A. from Reboot Monkey?
Unburdening you of your data center worries is our business. In fact, it’s our passion! Next to delivering complete Service Level Agreements that take all your sorrows away, we can help you with all your data center and server-related demands, such as Rack & Network Design, Hardware Monitoring and Hardware Recycling.
Request more information about Service Level Agreement, tell us about your needs or challenges and let us provide you with information focused on your situation.
At Reboot Monkey, you can expect:
Full supply chain service from A to Z
Team of experts with a big passion for IT & Hardware
Varied range of products and services